Effective Date: July 2026

At Amalie Sky Luxury Boutique, we are committed to providing an exceptional shopping experience. We carefully curate every item in our collection and want you to be completely satisfied with your purchase. If your purchase does not meet your expectations, we are happy to assist with eligible returns and exchanges in accordance with the policy below.

1. Return Eligibility

You may request a return within 30 calendar days from the date your order is delivered.

To qualify for a return, the item must:

Be unused, unworn, and unwashed.
Be in its original condition.
Include all original tags, labels, dust bags, authenticity cards (where applicable), and packaging.
Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may be refused or returned to the customer.

2. Non-Returnable Items

For hygiene, customization, and promotional reasons, the following items cannot be returned or exchanged:

Final Sale items
Gift Cards
Personalized or custom-made products
Items marked “Non-Returnable”
Products showing signs of wear, alteration, or damage caused after delivery

Where required by law, these exclusions will not affect your statutory consumer rights.

3. International Orders

At this time, all international sales are considered final and are not eligible for return or exchange unless:

The wrong item was shipped.
The product arrived damaged.
The item has a verified manufacturing defect.

If any of these situations occur, please contact our Customer Care team within 48 hours of delivery.

4. How to Start a Return

To request a return:

Contact our Customer Care team at support@amalieskyluxe.com.
Include:
- Your order number.
- The item(s) you wish to return.
- The reason for the return.
If your return is approved, we will provide return instructions and the return shipping address.

Returns sent without prior authorization may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs unless:

We shipped the wrong item.
The item arrived damaged.
The product has a verified manufacturing defect.

We recommend using a trackable and insured shipping service, as Amalie Sky is not responsible for packages lost or damaged during return transit.

6. Processing Time

Once your return is received, it will undergo a quality inspection.

Please allow approximately 5–7 business days for inspection and processing.

If your return is approved:

Your refund will be issued to your original payment method.
Refunds typically appear within 5–10 business days, depending on your bank or payment provider.

7. Exchanges

If you wish to exchange an item for another size, color, or style, please contact our Customer Care team before returning your purchase.

Exchanges are subject to product availability.

If the requested item is unavailable, a refund or store credit may be offered.

8. Damaged, Incorrect, or Defective Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged item,
An incorrect item, or
A defective product,

please notify us within 48 hours of receiving your order by emailing support@amalieskyluxe.com.

To help us resolve the issue quickly, please include:

Your order number.
Clear photographs of the item.
Photographs of the packaging.
A brief description of the issue.

If the claim is verified, Amalie Sky will provide an appropriate solution, which may include:

A replacement item.
A full refund.
Store credit.
Another mutually agreed resolution.

9. Refunds

After your return has been inspected and approved, your refund will be processed to the original payment method used for the purchase.

Please note:

Original shipping charges are non-refundable unless the return results from our error.
Any applicable taxes will be refunded in accordance with local regulations.
Depending on your financial institution, refunds may take several business days to appear in your account.

10. Refused Deliveries

If a package is refused or returned because:

Incorrect delivery information was provided,
Delivery attempts were unsuccessful,
Customs duties or import taxes were unpaid,

shipping charges and any carrier fees may be deducted from your refund.

11. Luxury Product Inspection

To maintain the integrity of our collections, every returned item undergoes a detailed quality inspection.

Returns that show signs of:

Wear,
Perfume,
Makeup,
Stains,
Damage,
Missing accessories,
Missing packaging,

may be declined or returned to the customer.

12. Store Credit

In certain circumstances, Amalie Sky may offer store credit as an alternative to a monetary refund.

Store credit:

Never expires unless required by law.
May be used toward any future purchase.
Cannot be redeemed for cash except where required by law.

13. Our Commitment

At Amalie Sky Luxury Boutique, customer satisfaction is at the heart of everything we do. We are committed to resolving every concern fairly, professionally, and promptly while maintaining the quality standards expected of a luxury boutique.

If you have any questions regarding this policy, please contact:

Customer Care
Email: support@amalieskyluxe.com
Website: https://amalieskyluxe.com